Copies of notes from DeckTech's job files reveal their feelings on a client of theirs.
"Pain in the ass Sheri" is apparently Sherri Ruiz of Grover Beach, who has some warranty issues with her deck and is resisting DeckTech's pushing the "Annual Deck Maintenance Agreement" on her.
In job notes from job files we received from an internal source, on 10/1/15 some logged in the job notes "rec an long as (sic) email from pain in the ass Sherri. I just ended up calling her. she does not want the ADMA she only wants the reseal for $395."
Other notes reveal that warranty work will take at least a month...and that the work won't start til the 28th of Oct per Saul.
Sherri is smart in refusing the DeckTech ADMA, it's a BS scheme designed to part you from your money.
So here we have again more disdain shown for clients direct from employees...a corporate culture that can only start at the top with Ron McKenna??? We are reaching out for more info from Sherri Ruiz and will update this information as we get more.
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