A few of the issues he described-
1. Sees no value in the ADMA and has lost his faith in Decktech and knows the Granite Deck System life span is very limited.
2. Cracks/splits every year on nearly every plywood seam, despite numerous warranty repairs.
3. Extremely difficult to clean.
4. Faded in the hot sun after one year.
5. "Warranty" repairs don't come close to matching existing work.
6. With each call to Decktech, DeckTech's response time to inspect and repair the NCS coating gets longer and longer.
Now ask yourself, how is your Granite Deck system holding up? If you have problems similar to the one described, it's time to start looking at options.
One question to consider is, are you the victim of consumer fraud?
Well, lets look at the definition of Consumer Fraud then; "The defrauding of a consumer of various products and services which do not perform as advertised, or overcharging and levying hidden charges through deceptive business practices.
Well, this is an excellent question isn't it? If the advertised product doesn't perform as advertised...hmmm. Deceptive Business Practices-could be under this too, after all, the ADMA is supposed to make this crap last and it's not working...Decktech knows this and is hiding the fact the system is a disaster and needs to be resealed yearly to reduce UV damage. If it's not, it's gonna fail! Even if it is, it's gonna fail IMO.
Some possible options for you are-
File a claim with the CSLB for construction defects. There's a 10 year statute of limitations for "latent" defects in construction, that is, a defect not readily observable to the eye. If your deck is suffering from splits and cracks and fading, those are probably latent defects in the application of the system. File a complaint today!
File a claim with the Attorney General's office for fraudulent claims-Decktech said this coating was like no other and only select contractors could apply it and it was the answer to every other deck coating manufacturer's "problems". Obviously it's not and if it's failing now, it's going to continue to fail. Act accordingly.
Sue in Superior Court.
Write Yelp reviews telling the world what is wrong with your DeckTech deck.
What ever you do, don't wait, it's just going to get worse.
Call us for an evaluation of your DeckTech Granite Deck job, I've assisted and am assisting other Decktech clients who have had enough. Call me, Bill Leys at 801-2380 or email SLODeckInpsector@gmail.com